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Archive for March, 2012

Follow up: Rhonda’s Girls Weekend

14 Mar

By Rhonda Stanley

I can’t believe it’s already been 3 weeks since I embarked on my ‘Girl’s Dream Weekend’.  While the effects of my spa treatments may have worn off (i.e. relaxed muscles, hydrated skin etc) the memories of that weekend will last a lifetime.

What I didn’t write in my original blog about my mother-in-law’s request for this weekend is that it was a ‘bucket wish’. Sadly, since that weekend, she has passed away from pancreatic cancer.

Here’s how this amazing girls’ weekend unfolded.

6 of us ladies (all very close friends and family) arrived at the beautiful Tigh Na Mara Resort in Parksville, Vancouver Island. The first night started with a beautiful dinner, some wine and an early bedtime; we had a busy day ahead.

In the morning, we woke to the most spectacular day. We had lots to celebrate and be thankful for, so we started with  a champagne toast followed by brunch. Then it was spa time. It was 11am when we went in; we stayed there in our bathrobes until 9pm.

I said I wanted a picture like the advertisement and here it is.

The only things we’re missing are martinis, but I don’t feel too bad about that. We were well taken care of that day.

It wouldn’t be a ‘Rhonda blog’ if there wasn’t a key message to take away.

The lesson from this weekend is, ‘when life gives you lemons, make lemonade’. We did this because it was my mother-in-law’s wish. In any other case it might have been difficult to find the time. But every one of us knew there was nowhere else on earth we would have chosen to be, and no other people we would have chosen to be with. There is already talk of an annual ‘girls’ weekend in memory of Inge.

The other thing featured in each of my blogs is some kind of  ‘real life’ drama. (Honestly I don’t make this stuff up!) This weekend was no different.

On Friday night, as we were leaving our complex to go for dinner, we saw a police cruiser in front of our building. We thought it was unusual because the resort is very private and spread over 22 acres of land.

We saw two police officers accompanying a young man. There was a utility trailer parked out front, and they were going through it, taking out one item at a time. These were not general travel or household items, but more like office equipment, shredders etc.  When we came back from dinner, the trailer was still there but the police were gone, so we figured everything must be okay.

The next day while we are at the Spa, my mother and sister-in-law decided to go back to their unit for a little quiet time. On the way, they saw that the police were back, with guns drawn, accompanied by the same young man, searching a room directly beneath us.

Later, we went to the front desk and asked what was going on. All they told us was that the man had been arrested, he wouldn’t be back, and the trailer was gone.

Just another bizarre incident that got the adrenaline pumping. But I have to admit, it was just a little bit exciting.

 

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Personal Business

07 Mar

By: Marion Dyksterhuis

“This is business, not personal” –the famous quote from the Godfather that we have all heard in one form or another, time and again. But is it true that business is never personal? We are all “persons” after all.

My loving, trustworthy daycare provider recently advised me that she was moving and closing her business… in 3 weeks. I would therefore have to find someone else to care for my young son in very short order.

I was stunned, irked and more than a little bit panicked.  Those are all very personal feelings! When I asked her why the short notice, her reply was, “well, our contract says I only need to give you 2 weeks notice.” Ouch! What was business to her was very, very personal to my family.

It got me thinking about my own clients and our day-to-day dealings. How often do my – or my company’s – actions affect them in a personal way?

Maybe they were called to the carpet by their superiors or had their integrity questioned because of a deadline I’d missed or a promise that could not be delivered. That’s very personal. How could it not be?

When I was a travel agent years ago,  I became, de-sensitized to how “personal” the travel experience actually is. For me, it was work. But to my clients, it was as much more intimate.

Often, a client trusted me to get them home to visit a sick family member or grieve a loved one. I flew people out of tense situations, and tracked down their lost belongings. I shared the enormous responsibility of helping to plan weddings and honeymoons, family vacations and reunions. Their memories.

That’s pretty personal stuff and also pretty darn cool to be a part of.  Did they want me to treat those dealings as just business, or did they want me to also personally invest in their trip? I wonder.

We all know that a good salesperson develops relationships with their clients, but I would ask the question: is it possible to do that without making it personal? Can you truly have a relationship with someone you do business with without some level of investment?

Oh, I imagine you can fake it, but really, that’s not the point. People need a personal connection to trust, respect and want to do business with you.

We all know we need to stop and smell the roses sometimes. But, in business, I think it’s important that we step back and see the “persons” sometimes too.

 

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